Shipping and Returns policy

Shipping Charges

Orders up to £30 please add £4.50

Orders between £30 and £50 please add £5.50

Orders between £50 and £100 please add £6.50

Orders between £100 and £200 please add £8.50

Orders between £200 and £300 please add £11.50

Orders £300 - £400 please add £12.50

Orders over £400 Free

 

 

Return of goods policy

Goods can be returned for a full refund (including delivery charge) if they are faulty or if the wrong item has been despatched. In this event, please contact enquiries@outdoor-emporium.co.uk. If the goods have been despatched as ordered, they can be returned for a refund, but only for the cost of the goods not including the delivery charge. All returns must be sent within 21 days of receiving your order. Items must be unused, still have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate). Goods purchased at Outdoor Emporium store can be returned to Outdoor Emporium the same conditions as purchased on-line.

Customer returms goods at own cost.

Once the returned goods have been checked your account will be credited. Items cannot be exchanged. If you would like a different size or style you must return the original item, and then order the new one.

We recommend you use the Royal Mail, 'Proof of Posting' certificate service for parcels.